/* ================================================================
   PowerProWeb.com — Support Center Stylesheet
   Inherits main.css palette, extends with support-specific UI
   ================================================================ */

/* ----------------------------------------------------------------
   SUPPORT LAYOUT
   ---------------------------------------------------------------- */
.support-wrap {
  max-width: 1000px;
  margin: 0 auto;
  padding: 48px 24px;
}

.support-header {
  background: linear-gradient(135deg, var(--navy) 0%, var(--royal) 60%, var(--navy-mid) 100%);
  padding: 48px 0 32px;
  position: relative;
  overflow: hidden;
}

.support-header::after {
  content: '';
  position: absolute;
  bottom: 0; left: 0; right: 0;
  height: 3px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
}

.support-header h1 {
  font-size: clamp(24px, 4vw, 38px);
  color: var(--white);
  margin-bottom: 8px;
}

.support-header p {
  color: rgba(240,244,255,0.75);
  font-size: 16px;
}

/* Support nav tabs */
.support-tabs {
  display: flex;
  gap: 4px;
  border-bottom: 2px solid rgba(212,175,55,0.15);
  margin-bottom: 40px;
  overflow-x: auto;
}

.support-tab {
  padding: 12px 20px;
  font-family: var(--font-head);
  font-size: 13px;
  font-weight: 600;
  color: var(--text-muted);
  border: none;
  background: none;
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -2px;
  white-space: nowrap;
  text-decoration: none;
  transition: color var(--transition), border-color var(--transition);
}

.support-tab:hover { color: var(--royal); }
.support-tab.active {
  color: var(--gold);
  border-bottom-color: var(--gold);
}

/* ----------------------------------------------------------------
   TICKET FORM
   ---------------------------------------------------------------- */
.ticket-form-wrap {
  background: #fff;
  border: 1px solid rgba(26,74,138,0.12);
  border-radius: var(--radius-lg);
  padding: 40px;
  box-shadow: var(--shadow);
}

.ticket-form-wrap h2 {
  font-size: 22px;
  color: var(--navy);
  margin-bottom: 8px;
}

.ticket-form-wrap .subtitle {
  font-size: 14px;
  color: var(--text-muted);
  margin-bottom: 28px;
  padding-bottom: 20px;
  border-bottom: 1px solid rgba(212,175,55,0.15);
}

/* Attachment upload */
.file-upload-wrap {
  border: 2px dashed rgba(26,74,138,0.2);
  border-radius: var(--radius);
  padding: 24px;
  text-align: center;
  background: var(--light-bg);
  transition: border-color var(--transition), background var(--transition);
  cursor: pointer;
}
.file-upload-wrap:hover {
  border-color: var(--royal);
  background: rgba(37,99,235,0.04);
}

.file-upload-wrap input[type="file"] {
  display: none;
}

.file-upload-icon {
  font-size: 32px;
  color: var(--royal);
  margin-bottom: 8px;
}

.file-upload-wrap p {
  font-size: 14px;
  color: var(--text-muted);
}

/* ----------------------------------------------------------------
   TICKET TRACKING
   ---------------------------------------------------------------- */
.track-form-wrap {
  max-width: 520px;
  margin: 0 auto;
  background: #fff;
  border: 1px solid rgba(26,74,138,0.12);
  border-radius: var(--radius-lg);
  padding: 40px;
  box-shadow: var(--shadow);
  text-align: center;
}

.track-result {
  background: var(--light-bg);
  border: 1px solid rgba(26,74,138,0.15);
  border-radius: var(--radius-lg);
  padding: 28px;
  margin-top: 32px;
  text-align: left;
}

.track-result-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid rgba(212,175,55,0.2);
}

.ticket-id {
  font-family: var(--font-head);
  font-weight: 700;
  font-size: 18px;
  color: var(--navy);
}

/* Status badge */
.ticket-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

.ticket-status::before {
  content: '';
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

.status-open {
  background: rgba(37,99,235,0.1);
  color: var(--blue);
}
.status-open::before { background: var(--blue); }

.status-progress {
  background: rgba(212,175,55,0.12);
  color: var(--gold-dk);
}
.status-progress::before { background: var(--gold); }

.status-closed {
  background: rgba(100,116,139,0.1);
  color: var(--text-muted);
}
.status-closed::before { background: var(--text-muted); }

/* Ticket thread */
.thread-message {
  margin-bottom: 20px;
  padding: 16px 20px;
  border-radius: var(--radius);
  font-size: 14px;
  line-height: 1.7;
}

.thread-message.client {
  background: rgba(37,99,235,0.06);
  border-left: 3px solid var(--blue);
}

.thread-message.admin {
  background: rgba(212,175,55,0.08);
  border-left: 3px solid var(--gold);
}

.thread-meta {
  font-size: 12px;
  color: var(--text-muted);
  margin-bottom: 8px;
  display: flex;
  gap: 12px;
}

/* ----------------------------------------------------------------
   ADMIN DASHBOARD
   ---------------------------------------------------------------- */
.admin-panel {
  background: #fff;
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow);
  border: 1px solid rgba(26,74,138,0.1);
}

.admin-panel-header {
  background: linear-gradient(135deg, var(--navy), var(--royal));
  padding: 24px 28px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
}

.admin-panel-header h2 {
  color: var(--white);
  font-size: 20px;
  margin: 0;
}

.admin-stats {
  display: flex;
  gap: 24px;
  flex-wrap: wrap;
}

.admin-stat {
  text-align: center;
}

.admin-stat .num {
  font-family: var(--font-head);
  font-size: 24px;
  font-weight: 700;
  color: var(--gold);
  line-height: 1;
}

.admin-stat .label {
  font-size: 11px;
  color: rgba(240,244,255,0.6);
  letter-spacing: 1px;
  text-transform: uppercase;
}

/* Filter bar */
.filter-bar {
  padding: 16px 28px;
  background: var(--light-bg);
  border-bottom: 1px solid rgba(26,74,138,0.1);
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  align-items: center;
}

.filter-bar select, .filter-bar input {
  padding: 8px 14px;
  border: 1px solid rgba(26,74,138,0.2);
  border-radius: 6px;
  font-size: 13px;
  color: var(--text-dark);
  background: #fff;
  outline: none;
  transition: border-color var(--transition);
}
.filter-bar select:focus,
.filter-bar input:focus { border-color: var(--royal); }

/* Tickets table */
.tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}

.tickets-table th {
  background: var(--light-bg);
  padding: 12px 16px;
  text-align: left;
  font-family: var(--font-head);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--text-muted);
  border-bottom: 1px solid rgba(26,74,138,0.1);
  cursor: pointer;
  user-select: none;
  white-space: nowrap;
}

.tickets-table th:hover { color: var(--navy); }
.tickets-table th.sorted { color: var(--royal); }
.tickets-table th .sort-icon { margin-left: 4px; opacity: 0.4; }
.tickets-table th.sorted .sort-icon { opacity: 1; }

.tickets-table td {
  padding: 14px 16px;
  border-bottom: 1px solid rgba(26,74,138,0.06);
  color: var(--text-dark);
  vertical-align: middle;
}

.tickets-table tr:last-child td { border-bottom: none; }

.tickets-table tr:hover td {
  background: rgba(37,99,235,0.03);
}

.ticket-row-link {
  color: var(--royal);
  font-weight: 600;
  text-decoration: none;
}
.ticket-row-link:hover { color: var(--gold); }

.ticket-category {
  display: inline-block;
  padding: 3px 10px;
  background: rgba(26,74,138,0.08);
  color: var(--royal);
  border-radius: 4px;
  font-size: 12px;
  font-weight: 600;
}

/* Admin reply form */
.admin-reply {
  background: var(--light-bg);
  border-radius: var(--radius);
  padding: 24px;
  margin-top: 24px;
  border: 1px solid rgba(212,175,55,0.2);
}

.admin-reply h4 {
  font-size: 14px;
  color: var(--navy);
  margin-bottom: 12px;
}

/* ----------------------------------------------------------------
   KNOWLEDGE BASE / FAQ
   ---------------------------------------------------------------- */
.faq-list {
  max-width: 760px;
}

.faq-item {
  border: 1px solid rgba(26,74,138,0.12);
  border-radius: var(--radius);
  margin-bottom: 12px;
  overflow: hidden;
  transition: box-shadow var(--transition);
}
.faq-item:hover { box-shadow: var(--shadow); }

.faq-question {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 22px;
  cursor: pointer;
  background: #fff;
  user-select: none;
  transition: background var(--transition);
}
.faq-question:hover { background: var(--light-bg); }

.faq-question h3 {
  font-size: 15px;
  color: var(--navy);
  font-weight: 600;
  flex: 1;
  margin: 0;
}

.faq-icon {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: rgba(212,175,55,0.15);
  color: var(--gold);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  flex-shrink: 0;
  transition: transform var(--transition), background var(--transition);
}
.faq-item.open .faq-icon {
  transform: rotate(45deg);
  background: var(--gold);
  color: var(--navy);
}

.faq-answer {
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.35s ease;
  background: var(--light-bg);
}
.faq-item.open .faq-answer { max-height: 400px; }

.faq-answer-inner {
  padding: 16px 22px 20px;
  font-size: 14px;
  line-height: 1.75;
  color: var(--text-muted);
  border-top: 1px solid rgba(26,74,138,0.08);
}

/* ----------------------------------------------------------------
   RESPONSIVE
   ---------------------------------------------------------------- */
@media (max-width: 640px) {
  .ticket-form-wrap { padding: 24px 20px; }
  .track-form-wrap  { padding: 24px 20px; }
  .admin-panel-header { flex-direction: column; }
  .tickets-table th:nth-child(3),
  .tickets-table td:nth-child(3) { display: none; }
}